Lily’s, The Ritz-Carlton
7th Floor, The Ritz-Carlton, Bangkok, 189 Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Date and Time
Thursday, 8th October 5:00 PM – 7:30 PM
Powering Thailand's Next-Gen Growth with Unified Customer Experience
SYNOPSIS
Branch, mobile app, LINE, call centre, each often run by a different team with different KPIs, and customers feel every seam. In Thailand, the next phase of CX maturity isn't about adding more channels or tools. It's about connecting what already exists into a single, measurable view of the customer; and we see this across conglomerates, banks, airlines and retail.
This dinner is designed to be a relaxed, peer-level discussion with senior leaders wrestling with the same internal alignment challenges. Expect a thought leadership opening, good conversation, shared perspectives, and practical takeaways over a fine dining dinner.
Who is CX Connect for?
Senior leaders responsible for shaping customer experience, marketing, digital, technology and service strategies across Thailand.
CIOs, CMOs, VPs of Customer Experience, Directors of Digital and Heads of Customer Service & Engagement from Thailand’s leading enterprise organisations..
Leaders will be joining from a range of industries including BFSI, Airlines, Energy, Retail, and many more .
7th Floor, The Ritz-Carlton, Bangkok, 189 Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand
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